How can we help you?
Shopstory Knowledge Base
Shop Elements
Ensure your shop is fully connected
Performance Max
User Onboarding Guide
Keywords
Enable better SEA & SEO recommendations
Recommendations
Optimize your SEA & SEO performance
Metrics & Tracking
Evaluate your performance with Shopstory
New Features
FAQ
Solutions to common issues and qustions
Glossary
Key definitions and terms
Error Messages
How to interpret and respond to specific error messages
Introducing: The Shopstory Knowledge Base & Widget!
FAQ
How do I change the Google Ads budget?
Reactivate of your Shopstory account
Are placeholders automatically corrected for Google Ads that have already been placed?
Why is my bounce rate 0%?
How often is data updated?
Why do I get very little or no conversions?
What do the coloured markings for keywords mean?
Are ad links automatically adjusted when a product URL changes in the product feed?
Which Google ad copy should I use?
Are the keywords in SEO recommendations ranked according to importance / impact?
Can I assign a keyword to multiple products?
Can I advertise in more than one country?
Why do I have to give my shop's profitability values?
How can I pause an ad?
What if I don't know my own profitability values?
Why is it important to have a list of keywords for every product?
What happens to keywords that do not perform? What does "not performing" even mean?
Can I create ads in multiple languages with Shopstory?
How can I exclude keywords?
Can I connect multiple Search Console pages?
How can I change or edit the images that are displayed to me in "My Shop"?
I don't have a product feed! What should I do?
How do the values for determining profitability for brands and categories (margin, conversion rate, shopping basket) behave?
Can I upload multiple product catalogues?
Wie bekomme ich einen Product-Feed und warum ist der wichtig?
Why do I have to choose a country?
Why are my expenses higher than my budget?
Can I advertise on the competition?
New password / Change password
How to make product feed in Shopware 5?
Switch to the Shopstory Comparison Shopping Service (CSS)
Are brands / categories / brands + categories automatically paused like products when out of stock?
Advertiser verification - Google Ads
What is Quality Score?
Add a user to the Merchant Center:
What are the pins next to ad copy?
What are placeholders?
I received an email from Google regarding compliance with the EU User Consent policy. What is it and what should I do?
Fehlende Kategorien Shopify
What Ad extensions can I use in Shopstory?